General business terms
BASIC INFORMATION ABOUT THE SELLER
Name: PEPI SPORT D.O.O for services
Abbreviated name: PEPI SPORT d.o.o.
Headquarters: Vrisnička 6, Zagreb, Croatia
IBAN: HR0923600001503051777 Zagrebačka banka d.d., Zagreb
OIB: 11993567869
MBS: 02562367
Person authorized for representation: Pero Dujmović, director
Telephone number:+385992525455 - director
Webshop info phone: +385 99 2525456 (10 a.m.-1 p.m. Mon-Fri)
Email: info@lajupe.info, webshop@lajupe.info
The customer by ordering online on the webshop www.lajupe.info contracts the purchase with PEPI SPORT D.O.O authorized representative of the LAJUPE brand for the EU and the world with the address of the headquarters Vrisnička 6, 10000 Zagreb Croatia (hereinafter referred to as the seller).
1. GENERAL CONDITIONS
The contract concluded by the Customer with Pepi sport d.o.o. (on behalf of the La Jupe brand) for the purchase and sale is a one-time contract that is consummated by the delivery of the goods by Pepi sport d.o.o. (on behalf of the La Jupe brand) and the payment made by the Customer. These General Terms and Conditions are an integral part of the Sales Agreement between Pepi sport d.o.o. (on behalf of the La Jupa brand) and the Customer. By accepting the offer, the Customer also accepts the stated General Terms and Conditions.
2. TERMS OF SALE-ORDER
Items offered by Pepi sport d.o.o. (on behalf of the La Jupe brand) and the web shop are intended exclusively for sale to legal and natural persons for personal use and are not intended for further retail sale or rental. The inquiry sent through the web shop does not constitute an order for the listed items, but the order is confirmed after checking the availability of the items, and upon receipt of the official offer and according to the conditions specified in the offer. Before confirming the order, the customer is obliged to check the product specifications available in the offer and on the web shop. The offer is valid until the date indicated on the offer. Orders are received exclusively electronically. Upon receipt of an inquiry or order, the sales representative responds as soon as possible with information on the availability of the item and sends an offer according to the specification from the inquiry. Ordering products is possible from 0-24 hours every day. Products are ordered exclusively through the electronic form - shopping cart. The customer is obliged to submit the following information in order to confirm the order and create an offer for payment and production of the product:
Customer's name (legal or natural person)
Address: (additional delivery address if different)
Email contact:
Telephone:
3. ARTICLES / RELIABILITY
The color and appearance of the item shown in the photos on the web shop www.lajupe.info may differ from the actual appearance of the product. Pepi sport d.o.o. (on behalf of the La Jupe brand) is not responsible for any deviations. The listed items were taken in their original state without additional processing or photoshopping. Certain materials used to make the items are of extremely delicate composition (special types of lace with hand-applied decorations - sequins) and it is possible for the applied accessories to fall off due to transportation and use of the items. Shades of color, depending on the environment, light, scene, model, may differ from the original. Considering that the web shop is designed for shopping and viewing on a monitor screen, the item may differ from the original appearance and serves for orientation to the customer, not a credible display of the item on the potential customer. The seller confirms the authenticity of the materials and it is possible to check them on the social networks of the La Jupe brand (instagram and facebook), where the materials of the articles were recorded without the use of filters or photo processing.
4. PRICES
The prices in the price list and on the web shop are retail prices and are subject to applicable VAT. Pepi sport d.o.o. (on behalf of the La Jupe brand) reserves the right to change prices without prior notice or notification. In the event of a price change during order processing, the Customer will be notified in a timely manner. Potential rebates are negotiated individually. All prices are expressed in euros (EUR). The seller reserves the right to change the price on the basis of business decisions and in accordance with the business norm determined by law.
5. TERMS OF PAYMENT/REGISTRATION
Payment is made upon offer by Myanmar remittance to the account of the company Pepi sport d.o.o. (on behalf of the La Jupe brand) in advance, unless otherwise agreed, or by credit and debit cards. After payment has been made in the name of the offer, Pepi sport d.o.o. (on behalf of the La Jupe brand) undertakes to deliver the contracted items and issue a R1 invoice in their name. The customer is not obliged to register on the web store www.lajupe.info in order to make a purchase. In addition to pre-registration, the Customer is offered the option of signing up for the newsletter option in order to be informed in a timely manner about possible actions, discounts or other activities on the web store.
Card payment through the Viva Wallet platform can be made with the following cards:
Visa
Mastercard
American Express
Maestro
Bancontact
JCB
Diners/ Discover
6. TERMS OF DELIVERY, PACKAGING AND PRICE
Items are delivered by courier service depending on the delivery location. At the Customer's request, we send the goods by courier service at the Customer's expense. Delivery conditions and prices are defined in the delivery price list. Prices within Croatia are 7 EUR plus VAT for one item, for the rest of Europe we deliver the prices upon request by the Customer. Non-working days (Saturday and Sunday and holidays) are not included in the delivery time. During national holidays and public holidays, both in Croatia and in supplier countries, the loading of goods is skipped. Loading is done at the next scheduled time. Pepi sport d.o.o. (on behalf of the La Jupe brand) is not responsible for any material or financial damage in case of non-delivery or delay of the ordered product due to force majeure. In the case of delayed goods, in such cases it is not possible to return the items. Most items are packed in simple packages consisting of protective paper, a box and a plastic bag for transport.
7. COMPLAINTS AND WARRANTIES
The buyer is obliged, when taking over the goods from the delivery person, to determine visible external damage to the transport packaging on the spot and not to take it back from the delivery person. The guarantee of the accuracy of the delivered goods is valid only for undamaged, original packaging. Subsequent complaints will not be accepted. Furthermore, the Buyer is obliged to check the delivered items. Each box is closed with a safety tape when leaving the warehouse. In the event that the Buyer does finishing work on the purchased items in his own organization, complaints are not accepted. Pepi sport d.o.o. (on behalf of the La Jupe brand) is not responsible for goods purchased by mistake of the Customer or in case of incorrectly delivered sewing orders. Pursuant to the Obligatory Relations Act, when necessary, the defect in the product is proven by expert examination in authorized institutions or with the help of an authorized court expert. The seller is responsible for material defects in accordance with the Law on Obligatory Relations (Official Gazette No. 35/05, 41/08, 125/11).
8. RETURN OF ORDER
The customer has the right to complain about the received product by sending a notification to info@lajupe.info along with documenting the reason for the complaint - invoice number and photo of the item. This notification must be sent no later than 48 hours after receiving the product. In the event that the Seller accepts the complaint, the product must be returned within 3 days of the complaint. By accepting the complaint, the Seller undertakes to offer the option of correcting a potential error, creating a new product, or a full or partial refund of the value of the paid product. If the reason for the return is accepted, the Seller is obliged to return the money to the buyer no later than 14 days after receiving the product.
Product returns are possible under the following conditions:
• If the product has not been delivered within the production and delivery time indicated on the offer.
• In case the product is damaged.
• In the event that the ready-made measurements indicated on the order do not match the measurements of the delivered item.
• In the event that the model or color of the delivered product is contrary to the one ordered.
When returning, the products must be unused and undamaged. In case the products are visibly damaged or used, the return is considered invalid. Return costs are borne by the buyer.
Address for returns to the seller: PEPI SPORT D.O.O, Vrisnička 6, 10000, Zagreb +385 99 2525456
9. ELECTRONIC COMMUNICATION
By purchasing and visiting the web store www.lajupe.info, you accept the obligation of official communication between the buyer and the Seller to be exclusively electronic - info@lajupe.info i webshop@lajupe.info and the only one acceptable in case of dispute.